Complaints Procedure

External

1.      Address the complaint with the person involved in the first instance.

2.      If there is no satisfaction then the complaint may be taken to the Principal who will:

  • Approach the person complained about
  • Give them opportunity to respond to the complaint
  • Respond to the person making the complaint.

3.      If there is still no satisfaction then the specific matters must be put in writing.

4.      The person being complained about has the right to representation at any stage.

5.      The matter may be brought to the attention of the Board of Trustees who may seek advice and make further enquiries in order to be satisfied as to the facts of the specific matter(s).

6.      Any action required will be put in writing and a reasonable timeframe provided to effect the necessary changes

7.      The process and any action taken are to be recorded, sighted and agreed to by the parties concerned.

8.      The services of an arbitrator may be necessary.

Complaints against the Principal

A complaint against the Principal should in the first instance be addressed to him/her either face to face, or in a letter.

If there is no satisfaction then the complaint may be taken to the BoT Chairperson who will:

  • approach the Principal
  • give him/her opportunity to respond to the complaint
  • respond to the person making the complaint

If there is still no satisfaction then the specific matters must be put in writing.

The matter will be brought to the attention of the Board of Trustees who may:

a) Seek advice
b) Make further enquiries in order to be satisfied as to the facts of the specific matter(s).

Any action required will be put in writing and a reasonable timeframe provided to effect the necessary changes. The process and any action taken are to be recorded, sighted and agreed to by the parties concerned. The Principal has the right to representation at any stage. The services of an arbitrator may be necessary.